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How do I make changes to my ticket?
If you would like to change the flight route, the date of the flight or the class of service, please contact Air China as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.
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How is the validity period of a ticket calculated?
The validity period of a special fare ticket is calculated according to related regulations. The validity period of a normal fare ticket which includes a one-way, round trip or multiple segment trip is one year. The validity period of an open ticket (non-scheduled flight) is calculated from 00:00 (zero hour) of the day after the date of the ticket issuance. The validity period of a fixed time ticket (scheduled flight) is calculated from the date after the commencement of travel. For all unused tickets, the validity period is one year from the date of issuance.
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How can a ticket be purchased online?
On the homepage of the ChinaAirTicket.com website, there is a flight booking feature. Please fill in the information for your desired flight and follow the booking pages to complete your booking. On the last page, you will need to input your payment details. Once the payment is completed, the ticket will be issued and you will receive an email confirmation sent to the email address you supplied during the booking
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How can I find out if a specific flight is arriving / departing on time?
We recommend that you use the Air China flight status application on the website homepage.
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What is the meaning of Code share?
Code sharing is when two or more airlines each use their own flight codes or share a common code on flights operated by one of them. The advantages for the passengers are better connections, lower fares, shorter booking times and quicker baggage handling. Please note that check-in at the airport is usually handled by the operating flight carrier.
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What happens when there is a change to the flight schedule?
Due to unforeseen travel conditions or other factors, we may have to change the flight schedule after a ticket is issued. In the event of a schedule change or flight cancellation, we will try to notify you by phone or email. We will do our best to advise you of any changes that may be necessary to your ticket. If the alternative options are not suitable, a full refund will be issued.
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What happens if more passengers show up than there are available seats?
It seldom happens that passengers having reserved seats cannot get on board. If a flight is overbooked, we will ask for volunteers willing to give up their reservation in exchange for some type of compensation, including a full refund if desired. Passengers who voluntarily give up their seats will be given priority for seats on later flights.
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Why does Air China overbook flights?
Flights may be overbooked because some passengers do not show up for flights and Air China does not want to have empty seats on an airplane that could be filled with passengers that would want those seats. The amount of additional seats that are sold are based on a close analysis done by Air China based on past trends of flight loads.
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What does overbooking mean?
All major airlines sell more seats than flights have available. This practice is called overbooking.
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What are the baggage restrictions by piece for Economy Class passengers, child passengers and infant passengers?
- On the following routes, in the case of Economy Class passengers, the baggage allowance is one piece of ordinary baggage, which shall not weigh over 23 kg (50 lb):
- Air China-operated international routes involving America, Europe, Africa, the Middle East, Australia, New Zealand and Asia (except Japan) and regional routes involving Hong Kong, Macau and
- TaiwanOn the following routes, in the case of Economy Class passengers, the baggage allowance is two pieces of ordinary baggage, each of which shall not weigh over 23 kg (50 lb):
- A. Air China-operated routes involving Japan;
- B. The Sixth Freedom Right routes transiting to Americas (not including Hawaii) from third countries and Hong Kong/Macau/Taiwan via Mainland China (Hong Kong/Macau/Taiwan excluded)
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What are the baggage restrictions by piece for First Class and Business Class passengers?
First Class or Business Class passengers with adult-fare or child-fare tickets are allowed up to two pieces of checked luggage free of charge, each weighing no more than 32 kilograms with total linear dimensions of 158 centimeters or less per piece.
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What are the baggage restrictions by weight?
Passengers holding adult-fare or child-fare tickets are entitled to a free baggage allowance of 40 kilograms for First Class passengers, 30 kilograms for Business Class passengers and 20 kilograms for Economy Class passengers. Each piece shall not exceed the maximum dimensions of 100 centimeters (long) x 60 centimeters (wide) x 40 centimeters (high).
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Which routes have baggage restrictions on number of pieces?
International and regional routes operated by Air China have baggage restrictions by number of pieces.
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Which routes have baggage restrictions by weight?
All domestic routes operated by Air China have baggage restrictions by weight.
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Am I allowed to smoke on board the airplane?
Air China strictly enforces a non-smoking policy on all of its flights.
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Is it safe to use electronic devices such as CD-players and laptops on the airplane？
For safety reasons it is forbidden to use any electronically operated equipment during take-off and landing. However, after take-off, the cabin crew should inform you when it is appropriate to use your electronic equipment such as MP3 or CD players and laptops. Please note that electronic equipment such as portable telephones, televisions and radio receivers, walkie-talkies and cordless computer mouse devices may not be used at any time during the flight. In you have any questions, please ask a crew member on board the airplane.